Customer Support and FAQs
Have questions? We’ve got answers.
FAQs
The Carnation Foundation was approved by the IRS as a 501(c)(3) organization and is considered a public charity under the IRS Sections 170(b)(1)(A)(vi).
Our website utilizes an SSL (Secure Socket Layer) to help keep your information private and secure. This includes submitting payment from our website to the payment gateway/processor.
Donations, contributions and refunds will appear as CARNATION FDN on credit card and bank statements.
Yes. Once your credit/debit card has been processed, you will receive an email with a receipt of the transaction details.
If you have further questions or comments related to our organization, you may reach us at the following:
Customer Support
Phone: +1 (877) 221-3550
Email: info@CarnationFoundation.org
Yes. If you need to make a change to your donation amount after it is submitted, please contact customer support via phone or email so that we can further assist you.
Customer Support
Phone: +1 (877) 221-3550
Email: info@CarnationFoundation.org
If you need to cancel a donation or receive a refund, please contact our customer support team for assistance. Please include the name, email address, and if possible, the transaction ID that appeared in the email receipt.
Customer Support
Phone: +1 (877) 221-3550
Email: info@CarnationFoundation.org
The hospice and palliative care organizations we support are always looking to bring volunteers on board to support their patients and families. To learn more, please visit one of the following links:
- Volunteer with ACG Hospice (Alabama, Kansas, Louisiana, Missouri, Oklahoma, and Virginia)
- Volunteer with Agape Care South Carolina
- Volunteer with Georgia Hospice Care
- Volunteer with Hospice of the Carolina Foothills (North Carolina)
- The Patient Fund – Donations made to the Patient Fund help provide financial assistance to hospice and palliative care patients and their families. To learn more about the Patient Fund, please click here.
- The Employee Fund – Donations made to the Employee Fund provide financial support to those employees in times of need and financial hardship. To learn more about the Employee Fund, please click here.
- Both Patient Fund and Employee Fund – Your donation can be applied to both help support both patients and employees. Please visit our home page and scroll to the Donation form towards the bottom. Here you will have the option to select either or both groups to contribute to.
Yes. The Carnation Foundation is a registered nonprofit organization, and donations are tax-deductible to the extent allowed by law.
We gratefully accept:
- Monetary donations
- In-kind donations (goods or services)
An in-kind donation is a non-cash gift that supports our mission. Examples include:
- Gift cards
- Quilts, blankets, and care items
- Camp supplies and activity materials
- Event items or services
All in-kind donations are reviewed to ensure compliance with applicable regulations and ethical standards.
In-kind donations can be submitted at any of our Agape Care Group offices. Donors will receive documentation acknowledging their contribution. You can email us.
Yes. Memorial and honorary gifts are a meaningful way to celebrate a loved one while supporting others in need. Tribute notifications are available upon request.
Donations directly support patient grants, bereavement camps, employee assistance, and special programs that bring comfort and care to those we serve.
We are committed to transparency and accountability. You can review the following documents:
